ULTREIA Shipping Information

We send our gastronomic packs from Paradela (Lugo), right at Km 100 of the Camino de Santiago , with the utmost care to ensure they arrive in perfect condition.

Each Ultreia package is carefully prepared to offer an authentic experience inspired by the Camino and Galician gastronomic tradition.

📦 Shipping Zones

Peninsular Spain
Shipping available to all of mainland Spain.

Balearics
Check availability and costs.

The Canary Islands, Ceuta and Melilla
Check availability and costs.

European Union
Shipping to European Union countries is possible upon prior consultation .
If you wish to receive your order in another EU country, you can contact us and we will inform you about availability and shipping costs.

International shipments outside the EU
Currently unavailable.

⏱️ Preparation and delivery times

Order preparation
Orders are prepared within 24–48 business hours .

Delivery time in the Peninsula
The usual delivery time is 24–72 hours from shipment .

Estimated total time
Between 2 and 4 business days from the date the order is placed .

Delivery times may vary during periods of high demand such as Christmas, Easter or summer , as well as in rural areas.

💶 Shipping costs

Standard shipping to mainland Spain:
[Indicate cost]

Free shipping:
For orders over [Specify minimum amount] .

Shipping costs are calculated automatically during the purchase process based on the delivery address.

📍 Order tracking

Once your order is prepared, you will receive an email with:

• Shipping confirmation

• Tracking number

• Link to track your package in real time

📦 Packaging

All our packs are shipped carefully protected to ensure they arrive in perfect condition.

We use:

• Rigid kraft box with internal protection

• Additional packaging for safe transport

• Products protected to prevent breakage

• Carefully presented, ready for gifting

🚚 Delivery

The transport company will make the delivery to the address indicated during the purchase process.

If you are not at home at the time of delivery, the transport agency will leave a notice to coordinate a new delivery or collection at a nearby point.

Important:
Please verify that the delivery address is correct before finalizing your order.

❗ Shipping Issues

If you encounter any problems with your order, we'll be happy to help.

Order not received
If more than 7 business days have passed, please contact us.

Damaged package
If the package arrives damaged, please inform the carrier and contact us as soon as possible.

Broken or defective product
Contact us within the first 24 hours after receiving your order .

📧 Contact

For any questions about your shipment, you can write to us at:

Email: info@ruxidoira.es

Business hours:
Monday to Friday, 9:00 – 18:00h.

We respond in less than 24 business hours .

🌿 From the Camino de Santiago

Each Ultreia pack is shipped from Paradela, right at Km 100 of the Camino de Santiago , with the aim of sharing a piece of Galicia, its gastronomic tradition and the spirit of the Camino.

ULTREIAWAY – Beyond the road, closer to the soul.